Returns & Exchanges

Emma kites accept returns and exchanges if 

- Not satisfied with the purchase.
Products of the new and unused conditions can be returned for a full refund or a replacement within 60 days of purchase. You will be responsible for the return shipping fee in this case.
- There are manufacturing defects, material faults, missing parts, or other damages alike.
The guarantee excludes normal wear or tear, modifications, natural oxidation, poor maintenance, incorrect storage, false cleaning, damage caused by accidents, inappropriate use and other external factors. We will be responsible for the return shipping fee.

Contact us to request a return or an exchange:

Please contact us at emails below with the order information when you request a return or an exchange for your order:
emmakites@gmail.com
services@emmakites.com

Ship the return

Please take the time and well package the items to be returned. Be careful to include all small parts. Damages caused during shipping due to poor packages may result in the cost of repair which will be deducted from the refund.
Return address:
ATTN: Emma kites Returns
C-2202, No.9 Fulin Road. Chaoyang District. Beijing 100107 China

Refund

The refund will be submitted back to your account in 3 working days after we received and checked the condition of the return products. 
If there is any question about return or exchange, please contact us at emails below or filling and sending the contact form at the bottom of the page:
emmakites@gmail.com
services@emmakites.com